Privacy Policy
PRIVACY POLICY
Last updated: 13 December 2024
- Introduction
This Privacy Policy is provided by YTherapy Ltd, a private limited company registered in England and Wales under company number 12378147 with registered office Token House, 11-12 Tokenhouse Yard, London, EC2R 7AS (‘YTherapy’, ‘we’, ‘our’ or ‘us’) for use of our services including our therapy services and workplace wellness services (Services) and this website https://ytherapy.com/ (Website).
We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on how and why we collect, store, use and share any information relating to you (your personal data).
It also explains your rights in relation to your personal data and how to contact us or the relevant regulator in the event you have a complaint. Our collection, storage, use and sharing of your personal data is regulated by law, including under the UK General Data Protection Regulation (UK GDPR).
We are the controller of personal data obtained via the Services, meaning we are the organisation legally responsible for deciding how and for what purposes it is used. We have registered with the UK Information Commissioner’s Office, reference number: ZA753356.
- What this policy applies to
This privacy policy relates to your use of the Services only.
The Services may link to or rely on other apps, websites, APIs or services owned and operated by us or by certain trusted third parties to enable us to provide you with Services. These other apps, websites, APIs or services may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other apps, websites or services, please consult their privacy policies as appropriate. For more information see the section ‘Who we share your personal data with’ below.
- Personal data we collect about you
The personal data we collect about you depends on the particular activities carried out through the Services. We will collect and use the following personal data about you:
| Category of data | In more detail |
| Identity and account data you input into the Website | Depending on the circumstances: · Your name, email address and phone number · Your Jane App account details including your name, username, email address and phone number |
| Identity data when you request, or we provide you with, Services | · Your name, email address, phone number, and address · Date of birth |
| Special Category data we collect when we provide you with Services | · Health data, as set out below in the section ‘Special Category Personal Data Or Sensitive Data’ when we provide you with the Services |
| Data collected when you use specific functions in the Website | Data you store online with us using the Website including your usage history or preferences (while such data may not always be personal data as defined at law in all cases we will assume it is and treat it in accordance with this policy as if it were) |
| Other data the Website collects automatically when you use it | · Your activities on, and use of, the Website which reveal your preferences, interests or manner of use of the Website and the times of use · Information relating to (but not limited to) device type, browser type, geographical location, referral source, traffic source, page views and interactions, session duration and time on page, user behaviour, anonymised user ID and session ID, may be captured for the sole purpose of providing a better user experience |
| Data collected when you make an enquiry with us | Your name, email address, and phone number |
If you do not provide personal data we ask for where it is required, including the geo-localisation services, it may prevent us from providing services and/or the Services to you.
We collect and use this personal data for the purposes described in the section ‘How and why we use your personal data’ below.
- SPECIAL CATEGORY PERSONAL DATA OR Sensitive Data
Certain Personal Data we collect is treated as a ‘special category’ to which additional protections apply under data protection law. This is also known as ‘Sensitive Data’. Where we process such Sensitive Data, we will also ensure we are permitted to do so under data protection laws, and any such data will be collected on the basis of your consent. Sensitive Data we collect about you, where you choose to give it to us, may include:
Medical history and medical information, including past treatments:
- Date of birth
- Emergency contact information
- GP details
- Existing conditions or diagnoses
- Records and details of prescriptions given and/or refused
- Past consultations; dates, the doctor/therapist providing treatment and the concern
- Your gender and sex, and preferred pronouns
- Lifestyle details such as stressors, habits, routines, occupation, hobbies, coping mechanisms, support systems
- History of drug consumption, medical or recreational
If you do not provide Personal Data we ask for where it is asked, it may prevent us from providing the Services or impair the way in which we can provide the Services to you.
We collect and use this Personal Data for the purposes described in the section ‘How and why we use your Personal Data’ below.
- How your personal data is collected
We collect Personal Data from you:
- directly, when you enter or send us information, such as when you register with us, contact us (including via email), send us feedback, purchase or request Services, post material to our Website and complete patient surveys, and
- indirectly, such as your browsing activity while using the Website.
We may also collect Personal Information about you using cookies or similar technologies. Detailed information regarding our use of cookies and similar technologies can be found on our cookies policy here: https://ytherapy.com/cookies-policy/.
- How and why we use your personal data
Under data protection law, we can only use your personal data if we have a proper reason, e.g.:
- where you have given consent
- to comply with our legal and regulatory obligations
- for the performance of a contract with you or to take steps at your request before entering into a contract, or
- for our legitimate interests or those of a third party
A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interests against your own. You can obtain details of this assessment by contacting us (see ‘How to contact us’ below).
The table below explains what we use your personal data for and why.
| What we use your personal data for | Our reasons |
| Create and manage your account with us | To perform our contract with you or to take steps at your request before entering into a contract |
| Providing services and/or the functionalities of the Services to you | Depending on the circumstances: · To perform our contract with you or to take steps at your request before entering into a contract (in this case, the contract means the Terms and Conditions which apply to the Services) · In respect of Sensitive Data we collect, to perform our contract with you and for the purpose of health and social care as part of the Services |
| To enforce legal rights or defend or undertake legal proceedings | Depending on the circumstances: · to comply with our legal and regulatory obligations · in other cases, for our legitimate interests or those of a third party, e.g. to protect our business, interests and rights or those of others |
| Communications with you not related to marketing, including about changes to our terms or policies or changes to the Services or service or other important notices | Depending on the circumstances: · to comply with our legal and regulatory obligations · in other cases, for our legitimate interests or those of a third party, e.g. to provide the best service to you |
| Protect the security of systems and data | To comply with our legal and regulatory obligations we may also use your personal data to ensure the security of systems and data to a standard that goes beyond our legal obligations, and in those cases our reasons are for our legitimate interests or those of a third party, e.g. to protect systems and data and to prevent and detect criminal activity that could be damaging for you and/or us |
| Operational reasons, such as improving efficiency, training, and quality control or to provide support to you | For our legitimate interests or those of a third party, e.g. to be as efficient as we can so we can deliver the best service to you |
| Statistical analysis to help us manage our business, e.g. in relation to our performance, customer base, app and functionalities and offerings or other efficiency measures | For our legitimate interests or those of a third party, e.g. to be as efficient as we can so we can deliver the best service to you and improve and develop our app |
Updating and enhancing user records
| Depending on the circumstances: · to perform our contract with you or to take steps at your request before entering into a contract (in this case, the contract means the Terms and Conditions of Use which apply to the Services) · to comply with our legal and regulatory obligations · where neither of the above apply, for our legitimate interests or those of a third party, e.g. making sure that we can keep in touch with our clients about their accounts and new offerings or functionalities related to the Services and our services |
To comply with our legal and regulatory obligations
| Depending on the circumstances: · to perform our contract with you or to take steps at your request before entering into a contract (in this case, the contract means the Terms and Conditions of Use which apply to the Services) · to comply with our legal and regulatory obligations · where neither of the above apply, for our legitimate interests or those of a third party, e.g. making sure that we can keep in touch with our clients about their accounts and new products or functionalities related to the Services and our services |
To share your personal data with members of our group and third parties in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency In such cases information will be anonymised where possible and only shared where necessary | Depending on the circumstances: · to comply with our legal and regulatory obligations · in other cases, for our legitimate interests or those of a third party, e.g. to protect, realise or grow the value in our business and assets |
See ‘Who we share your personal data with’ for further information on the steps we will take to protect your personal data where we need to share it with others.
- Marketing
We intend to send you email marketing to inform you of our services.
We will always ask you for your consent before sending you marketing communications, except where you have explicitly opted-in to receiving email marketing from us in the past or except where you were given the option to opt-out of email marketing when you initially signed up for your account with us and you did not do so.
You will have the right to opt out of receiving marketing communications at any time by:
- contacting us at: hello@ytherapy.com
- using the ‘unsubscribe’ link included in all marketing emails you may receive from us
We will always treat your personal data with the utmost respect and never sell or share it with other organisations for marketing purposes.
For more information on your right to object at any time to your personal data being used for marketing purposes, see ‘Your rights’ below.
- Who we share your personal data with
We routinely share personal data with service providers we use to help us run our business or provide the services or functionalities in the Services, including:
a. third parties we use to help deliver our Services to you, e.g. third party service providers (such as website developers or payment providers including Stripe (https://stripe.com/gb/privacy), or providers of security infrastructure)
b. Google for Google Analytics on our Website (https://policies.google.com/privacy?hl=en)
c. other third parties we use to help us run our business, e.g. platform hosts such as Jane App (https://jane.app/legal/privacy-policy), online meeting platforms including Google Meet (https://policies.google.com/privacy?hl=en-UK) and Zoom (https://explore.zoom.us/en/trust/privacy/)
d. Freelance therapists and other medical staff or contractors assisting us in providing their services to you
e. Notetaking applications for internal business and administration meetings only (and never for consultations or the Services) but which may inadvertently process personal data
We only allow those organisations/individuals/service providers to handle your personal data if we are satisfied they take appropriate measures to protect your personal data. We also impose contractual obligations on service providers to ensure they can only use your personal data to provide services to us and to you.
We or the third parties mentioned above may occasionally also need to share your personal data with:
a. external auditors, e.g. in relation to the audit of our accounts and our company —the recipient of the information will be bound by confidentiality obligations
b. professional advisors (such as lawyers and other advisors)—the recipient of the information will be bound by confidentiality obligations
c. law enforcement agencies, courts or tribunals and regulatory bodies to comply with legal and regulatory obligations
d. other parties in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency—usually, information will be anonymised but this may not always be possible, however, the recipient of the information will be bound by confidentiality obligations
If you would like more information about who we share our data with and why, please contact us (see ‘How to contact us’ below).
We will not share your personal data with any other third party unless we have your consent or are permitted to do so under the UK GDPR.
- How long your personal data will be kept
We will keep your personal data for as long as you have an active account with us and for a period of up to 8 years thereafter to comply with any clinical, accounting or legal obligations including in the event of the pursuit or defence of legal claims. Once you have closed your account with us, we will move your personal data to a separate database so that only key stakeholders in our business on a ‘need to know basis’ have access to such data.
Following the end of the of the aforementioned retention period, we will delete or anonymise your personal data.
- Transferring your personal data out of the UK
We use third party processors based outside of the UK, in the United States of America, to help us in our business and to perform the Services. We comply with applicable UK laws designed to ensure the continued protection and privacy of your personal data. Any updated destinations to which we send your personal data, would be indicated in the present section and notified to you in accordance with the section on ‘Change to this privacy policy’ below.
Furthermore, under UK data protection laws, we can only transfer your personal data to a country outside the UK where: the UK government has decided the particular country ensures an adequate level of protection of personal data (known as an ‘adequacy regulation’) further to Article 45 of the UK GDPR; there are appropriate safeguards in place, together with enforceable rights and effective legal remedies for you; or a specific exception applies under relevant data protection law. Accordingly, if we were to start transferring your personal data from the UK to:
- The EEA: we would rely on the adequacy finding granted by the UK to the EU under the Withdrawal Agreement to do; for any transfers from the EU to the UK, we would rely on the adequacy regulation granted to the UK under the Adequacy Decision.
- Any country located outside the UK/EEA: we would rely an appropriate safeguards under the UK GDPR, such as the UK-US data bridge or an international data transfer agreement as prescribed by the UK ICO.
In the event we could not or choose not to continue to rely on either of those mechanisms at any time we would not transfer your personal data outside the UK unless we could do so on the basis of an alternative mechanism or exception provided by UK data protection law.
- Your rights
You generally have the following rights, which you can usually exercise free of charge. For more information regarding these rights, please visit the ICO website: https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/individual-rights/individual-rights/
| Access to a copy of your personal data | The right to be provided with a copy of your personal data. |
| Correction (also known as rectification) | The right to require us to correct any mistakes in your personal data. |
| Erasure (also known as the right to be forgotten) | The right to require us to delete your personal data—in certain situations. |
| Restriction of use | The right to require us to restrict use of your personal data in certain circumstances, e.g. if you contest the accuracy of the data. |
| Data portability | The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations. |
| To object to use | The right to object: · at any time to your personal data being used for direct marketing (including profiling) · in certain other situations to our continued use of your personal data, e.g. where we use your personal data for our legitimate interests. |
| Not to be subject to decisions without human involvement | The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you. We do not make any such decisions based on data collected by the Services. |
For further information on each of those rights, including the circumstances in which they do and do not apply, please contact us (see ‘How to contact us’ below). You may also find it helpful to refer to the guidance from the UK Information Commissioner’s Office on your rights under the UK GDPR.
If you would like to exercise any of those rights, please use the contact form—available on our website at https://ytherapy.com/ or email, call or write to us—see below: ‘How to contact us’.
When contacting us please:
- provide enough information to identify yourself (e.g. your full name) and any additional identity information we may reasonably request from you, and
- let us know which right(s) you want to exercise and the information to which your request relates
- Keeping your personal data secure
We have appropriate security measures to prevent personal data from being accidentally lost, or used or accessed unlawfully. We limit access to your personal data to those who have a genuine business need to access it.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit https://www.getsafeonline.org/. Get Safe Online is supported by HM Government and leading businesses.
- How to MAKE A COMPLAINT
Please contact us if you have any queries or concerns about our use of your information (see below ‘How to contact us’). We hope we will be able to resolve any issues you may have.
You also have the right to lodge a complaint with the UK’s Information Commissioner’s Office.
Information Commissioner’s Office can be contacted at https://ico.org.uk/make-a-complaint or telephone: 0303 123 1113.
- Changes to this privacy policy
We may change this privacy policy from time to time. When we make significant changes we will take steps to inform you, for example via the Services or by other means, such as email.
- How to contact us
You can contact us by post, email or telephone if you have any questions about this privacy policy or the information we hold about you, to exercise a right under data protection law or to make a complaint.
Our contact details are shown below:
- YTherapy Ltd, Token House, 11-12 Tokenhouse Yard, London, EC2R 7AS
- jamie@ytherapy.com
- +44(0)7958 555 308